Refund and Billing Policy

1. Service Fees and Deposits

Key Terms

All completed dispatch tasks and route planning operations are strictly non-refundable. Administrative setup costs are processed upon contract execution.

Administrative setup costs and initial deposits cover the onboarding of carrier documentation, insurance verification, and system integration. These setup fees are fully processed upon service initiation and are non-refundable once administrative files are established.

2. Completed Dispatch Tasks

Logistics coordination, route planning, and load-matching services are deemed fully rendered once a load is confirmed with the broker or shipper. Completed dispatch operations cannot be refunded under any circumstances, including subsequent driver delays or shipper cancellations.

3. Contract Cancellation

Carriers may terminate ongoing dispatch support agreements by providing written notice seven business days prior to the next billing cycle. Failure to notify within this window will result in standard administrative service charges for the subsequent period.

Have billing questions?

Our administrative team is available to clarify dispatch fees, payment processing, or contract terms.